How do I apply for a landline service for my office?
Visit your nearest telecentre and fill a form; you will be required to have the following
1. ID copy of one director
2. Passport sized photo
3. Certificate of incorporation/memorandum/form J
How do I apply for an internet connection my office?
Visit your nearest telecentre and fill in an application form. If you already have a landline, bring your company stamp. If you don’t have a landline, you must apply for landline first or simultaneously.
How can I lock my phone?
You can apply for our secret code service
How do I activate and deactivate a secret code?
Secrete code activation and deactivation procedures are different for each exchange; customers are advised to call our contact centre or visit their nearest telecentre for their specific/relevant procedure for activation and deactivation.
How much do I pay for internet?
Our internet service (ADSL) has different packages and their prices; customer can call our contact centre for prices or visit their nearest telelcentre.
Can I divert my line to a cell phone?
Yes
What are data calls?
These are data charges charged outside the customer internet package. Any data used outside (package exceeded) package
What are sub-regional calls?
Calls to Southern African destination
What are international calls and how do they work?
Calls made to countries outside Southern Africa
What do I need to do to get a domain registered?
Visit the nearest telecentre to apply for this service
Can I pay my bill at the Post Office?
Yes
How long does it take to install a landline?
10 to 14 working days
How long does it take to transfer a line?
10 to 14 working days
Why don’t Technicians connect a handset after installation?
The handset fee is not included in the installation fee, hence customer should purchase handset.
Where can I have my modem tested when its faulty?
At our internet café at the Plaza
If my modem is beyond repair, can I have it replaced?
No. A new modem should be purchased.
Why can’t I exchange my handset as a pre-paid customer?
Handset levy fees are not paid by pre-paid customers
How long does it take to pass a credit adjustment on a clients account?
One month
